ChapterTracker is the result of a lot of experience in networking groups and really captures important information in a reasonably easy manner. Other methods require a lot more effort and don't provide the reports and insights. Good job! This tool will help members be much more effective with their relationship marketing.

Emile E. Paradis, Owner
Referral Institute - Atlanta, GA

Member Account


Privacy Policy

Privacy Policy: Referral Marketing Association Web Site

The Referral Marketing Association is dedicated to protecting the privacy and security of visitors to our Web site. This privacy policy discloses our data collection practices regarding and, including the information we automatically collect, the information our visitors supply to us voluntarily, and what we do with that information. For general legal information about using this Web site, please see our Terms of Use.

We do not share your information with anyone, except as explained below.

Credit card or other financial account information is not stored by Refma, but is handled independently by PayPal.

  1. Information collected automatically on
    At this time, the Referral Marketing Association is not collecting any data automatically; however, we reserve the right to collect such data in the future.

  2. Information collected voluntarily
    We may collect personal information that you voluntarily provide—such as your name, e-mail address, and other contact information—when accessing certain areas of the Web site.

    Refma Members Only
    After logging in, members of Refma can access and update the following.

    • Change my Password: users can change the password used to access the site.
    • Change my Profile: users can change personal information.
    • Entry Screens: users can input performance-related data, including client names, revenue amounts, etc.

    How we use it
    All information is kept secure and used only for providing services to our Web site users and for internal administrative purposes. Among the services we provide is the ability for your chapter members and organizational leaders to view individual performance (statistics). Users outside of your organization may view only aggregate data or, when applicable, your listing among the top performers.

    Otherwise, only Refma staff and our authorized agents have access to personally identifiable information provided by visitors to our site. However, your name and select information about you may be posted on the Rankings pages…should you perform well enough to land there.

    We reserve the right to send Refma members certain communications that are considered part of membership. Such emails may include:

    • Automated emails necessary to ensure that members participate as part of their chapter’s account.
    • Announcements about new products or services, which may be co-branded with or provided by our affiliated business partners. In such instances, we will make the relationship clear.
    • Reminders about existing member benefits.
    • Member newsletters and alerts.
    • Dues invoices or other messages to help in our administration of your membership.

    You may opt out of announcements and newsletters. Automated emails that remind members to enter their recent activities, however, are a key ingredient to the success of…and opting out is not an option.

  3. Third Parties
    We may share limited personal information with third-party service providers who:

    • Fulfill orders from Web site users;
    • Contact you on behalf of Refma; or
    • Facilitate some other aspect of the Web site’s activities, services or products.

    These service providers have access to your information solely for providing these services on our behalf, and they are contractually prohibited from sharing your personal information with any other third parties.

    We do not rent or sell phone numbers, fax numbers, e-mail addresses, or personal or professional identifiers to third parties.

    When you provide us with personal information, you may be given the option of receiving information about other products and/or services from us or someone affiliated with us. If you choose to receive such information, you may be contacted directly by our affiliate, and they will handle your information in accordance with their respective privacy policies.

    If you have questions, please contact us at admin(at)Refma(dot)org.

  4. Session Records & Traffic Patterns
    To maintain quality service and analyze product performance, we may gather data on connection information, including the timing and size of all data packets sent over the Internet during a session.

    We may also track aggregate traffic patterns throughout our site, including domain names, browser types, and MIME type. When doing so, we do not maintain personally identifiable data about individual users.

  5. Use of cookies
    We use "cookies" on this site to:

    • Better understand how our members and visitors use our site.
    • Customize the experience of our members.
    • Support some necessary Web site functions such as Member Login.

    A "cookie" is a small piece of data that a Web site can place on your computer's hard drive if your browser is enabled to accept cookies. Clear gifs (also known as "web beacons") assist in the delivery of cookies. Cookies are used for various purposes, including, for example, the collection information about your activities on the site and the tracking of information to make it possible for you to use and to keep track of items you wish to purchase in an online "shopping cart." Personal information collected through the use of these technologies will be handled according to this Privacy Policy. The cookie transmits this information back to the Web site's computer that, generally speaking, is the only computer that can read it.

    Most consumers do not know that "cookies" are being placed on their computers when they visit Web sites. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. Most internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. If you block cookies, some portions of our web sites and services may not function properly. For more information on how to modify your browser preferences, see the "Unofficial Cookie FAQ" at

    We do not control cookies in third party ads, and visitors are encouraged to check the privacy policies of advertisers and ad services to learn about their use of cookies and other technology. The ads appearing on our Web sites may be delivered to you by third-party advertising companies. These companies may use information about your visits to this and other web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please click here:

  6. Security

    • Refma will never e-mail you and ask for your personal information, password or user name.
    • Refma does not keep your financial information. That information is maintained within your PayPal account.
    • Visitors to,,, and a number of other similar domains will be automatically redirected to, our primary Web site.
  7. Access to your personal information
    Web site users have access to their personal information through Change my Profile (members only). Users can edit their information as needed.

  8. Contacting us
    If you have any questions, comments, or concerns about this Privacy Statement or our data collection practices, or if you experience technical problems with the operation of this Web site, contact us at admin(at)Refma(dot)org.

    By consenting to this Privacy Policy, you confirm that your command and knowledge of English is sufficient to understand the terms and conditions set forth herein.

    For persons in European Union countries, as used herein, terms such as "personal information" refer to "personal data" as defined by the Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("Directive"). We will not collect any personal data from you unless you provide it voluntarily by providing us with your freely given specific and informed consent. By using our websites or services, you agree that we may transfer your personal information outside the European Union in connection with the purposes stated in this Privacy Policy. Your personal data may be transferred to the United States or other non-EU jurisdictions, as applicable.


    While we take precautions against possible breaches into our Web sites and customer databases, no Web site or Internet transmission is completely secure. Consequently, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. YOUR USE OF THE REFMA SITES AND SERVICES IS AT YOUR OWN RISK. We urge you to take steps to keep your personal information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your user account, and closing your web browser.

    Whenever you give us sensitive or confidential information, we will take commercially reasonable steps to protect the information. Unless otherwise specified herein or on the site where you make a purchase, credit card numbers are used only for payment processing and are not retained for marketing purposes.

Refma reserves the right to amend or alter this Privacy Policy at any time without notice by posting such change to this site. For general legal information about using this Web site, please see our Terms of Use.
Last Updated: February 1, 2008
© 2006 Referral Marketing Association. All rights reserved.